Staffed Isn’t Stable: Rethinking Frontline Labor

An Executive Exchange for CHROs

Frontline teams may be fully staffed, but many aren’t truly stable. Join fellow CHROs for a candid executive exchange on where frontline labor models are quietly breaking down—and what it will take to build consistency, trust, and retention at scale.

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April 28, 2026

11:00 AM – 12:00 PM ET

Since the pandemic, the day-to-day reality of managing a frontline workforce has become more fragile. Across sectors, the staffing models that got us through the worst of COVID are cracking as attrition rises and supervisor capacity thins.

In this reality, HR leaders are wrestling with questions like:

How do we create a consistent frontline experience across supervisors, shifts, and locations—so trust doesn’t depend on who someone reports to?
Where does our employee value proposition (EVP) break down for frontline workers—and what should we fix first to reduce early-exit churn?
Which metrics matter beyond headcount so we can spot instability early—before it shows up as turnover?

Join us to explore these questions and more in this peer-driven virtual exchange led by Steve Pemberton, Managing Director and former CHRO. This gathering will be an opportunity to share where current frontline strategies are falling short and pressure test new approaches for building long-term stability.